Unlike an arbitrator, the mediator is not the decision-maker and does not resolve the dispute — but rather facilitates communication so the parties can reach a resolution that works for both of them. Mediation is especially useful when opposing parties have a relationship they want to preserve..
Mediation creates an opportunity for spouses, family members and/or co-workers to work out their differences in less time and with less cost, as compared with traditional methods
You and your family are likely to be happier with an agreement you reach together rather than if a judge simply makes important decisions about your finances and your family.
Even if disputants do not resolve the dispute, mediation frequently will "bring out" the real issues and enhance communications between the parties, fostering an improved working relationship.
The goals of mediation are for the disputing parties to:
1. share feelings and reduce hostilities,
2. clear up misunderstandings,
3. determine underlying interests and concerns,
find areas of agreement, and
4. incorporate those areas into solutions devised by the parties themselves.
The advantage of mediation over more traditional complaint procedures is that it provides an environment for creative problem-solving between the parties. Through the skilled assistance of the mediator, disputants are encouraged to listen, keep confidences, be empathetic, suspend preconceived judgements, respect each other's values, and focus on resolving the underlying conflict.
*Information provided by The Office Of Civil Rights